Refund policy
Refund policy
Our 30-day money-back guarantee
You have 30 days from the day your order is delivered to change your mind. Tell us within those 30 days, return the product unused and in its original packaging, and we will refund what you paid for it. There is no restocking fee and you do not have to give us a reason.
This applies to every product we sell, including the LED light therapy face mask while its hygiene seal is unbroken — see the one exception below.
How to start a return
Email [email protected] with your order number and tell us what you are returning. We will reply with return instructions. Please wait for those instructions — items sent back to us without an approved return cannot be accepted or refunded.
What we need back
- The product unused, complete, and in its original packaging, with all accessories, cables and manuals.
- Any hygiene seal or protective film unbroken.
- Proof of purchase — your order number is enough.
We may reduce a refund to reflect handling beyond what is needed to inspect a product, in the same way you would be able to inspect it in a shop.
Skin-contact devices — the one exception
The LED light therapy face mask is sealed for hygiene. It is fully covered by the 30-day guarantee while that seal is unbroken. Once the seal has been broken and the device has been used on skin, we cannot accept it back as a change-of-mind return, because we cannot resell it to anyone else.
This exception applies to change-of-mind returns only. A faulty device is always covered, sealed or not — see Faulty, damaged or wrong items below.
Faulty, damaged or wrong items
Inspect your delivery when it arrives. If a product arrives damaged, is faulty, or is not what you ordered, email us at [email protected] with your order number and photographs as soon as you notice.
We arrange collection at our cost and, at your choice where the law allows, repair, replace, or refund the product in full including any delivery you paid. This is separate from, and additional to, the 30-day change-of-mind guarantee, and it is not limited by the hygiene seal condition.
What we cannot refund
- Gift cards.
- Products damaged by misuse, by unauthorised modification or repair, or by use outside the stated operating limits.
- Consumable or hygiene parts that have been used, unless they were faulty when supplied.
We do not exclude sale items, and we do not exclude the LED face mask.
Refunds
Once we receive and inspect the return we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund and you still have not seen it, email us.
Exchanges
The quickest way to exchange is to return the item you have and place a new order once the return is approved.
Deliveries into the European Union and the United Kingdom
If your order was delivered into the EU or the UK, you also have a statutory right to withdraw within 14 days without giving a reason. Our 30-day guarantee is longer and more generous, and you can use whichever is better for you. The condition requirements above still apply.
Your statutory rights
Nothing in this policy limits any right you have under the consumer protection law that applies to you.
Seller
This store is operated by 1313 GEROPROTECT L.L.C-FZ, trading as Peak4Beauty, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Questions about this policy: [email protected] · +971 54 541 1994.